At Nebula Trends, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website or make purchases from us. By using our services, you consent to the data practices described in this policy.
1. Information We Collect
We may collect the following information to process your orders and enhance your shopping experience:
- Personal Identification Information: Name, email address, phone number, billing and delivery location.
- Payment Information: Mpesa Number, Credit card details or payment method details when you make a purchase (through a third party payment processor).
- Technical Information: Your IP address, browser type, operating system, and website usage statistics (collected through cookies or similar tracking technologies when you allow).
2. How We Use Your Information
Nebula Trends uses your information for the following purposes:
- Processing Orders: To fulfill your orders, send order confirmations, and deliver products to you.
- Customer Support: To respond to your inquiries and provide support.
- Marketing: To send promotional materials (with your consent) about new products, discounts, or sales.
- Improvement: To analyze website traffic and user behavior for improving our website and services.
3. Data Protection and Security
We take the security of your personal data seriously. We implement reasonable technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal information. Payment details are processed securely, and we do not store credit card information on our servers.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party companies such as payment processors, shipping/delivery companies, or IT service providers that help us deliver our products and/or services.
- Legal Obligations: If required by law, to comply with legal processes or protect the rights and safety of Nebula Trends and its users.
5. Your Rights
Under the Data Protection Act, 2019 of Kenya, you have the right to:
- Access Your Data: Request a copy of the personal data we hold about you.
- Correction: Request the correction of any inaccurate or incomplete data.
- Deletion: Request that we delete your personal information, subject to legal or contractual restrictions.
- Opt-Out: Unsubscribe from our marketing communications at any time.
To exercise any of these rights, please contact us via the details provided below.
6. Cookies
We use cookies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device when you visit our website. You can control or disable cookies through your browser settings; however, some parts of our website may not function properly without them.
7. Changes to This Privacy Policy
Nebula Trends reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your data.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Nebula Trends
Email: hello@nebulatrends.co.ke
Website: www.nebulatrends.co.ke
Effective Date: October 2024